Privacy Policy

Last Updated: March 06, 2025

This Privacy Policy outlines how The Digital Loom ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website at https://www.thedigitalloom.com/ (the "Site"). This policy is effective as of January 30, 2025, and will be regularly updated to reflect any changes in our data handling practices or applicable laws.

Scope of This Privacy Policy

This Privacy Policy applies to all of The Digital Loom's externally facing applications, services, websites and other data processing activities where we act as a data controller. The purpose of this policy is to provide you with a comprehensive description of our practices concerning the processing of personal information.

Information We Collect

We collect various types of information, including:

Personal Information: Information you voluntarily provide, such as your name, email address, phone number, and other identifiers.
Usage Information: Data regarding your interactions with the Site, including IP address, device information, browsing history, and pages accessed.
Authentication Information: For account creation, this includes usernames and one way encrypted passwords.

Use of Information

We use the collected information to:

Enhance service delivery and personalize user experience.
Facilitate transactions and communicate updates.
Ensure legal compliance and prevent fraud.

Information Disclosure

We are committed to protecting your personal information and do not share it for promotional purposes. Your information may be disclosed to third parties only for the following reasons:

Service Provision: We collaborate with trusted third-party service providers to operate and enhance our platform. These providers may process certain types of data as necessary for their services, including:
Analytics: We utilize a privacy-focused analytics service to gain insights into website usage. This may involve the collection of non-personally identifiable information, such as IP addresses and device characteristics, to improve our services.
Hosting: Our website is hosted on a secure cloud platform that processes IP addresses and device information to ensure security, optimize performance, and maintain operational efficiency.
Communication: To facilitate calls and messaging, we engage a third-party provider that processes phone numbers solely for communication purposes.

We do not sell your personal information. Any data shared with third parties is strictly for functional and operational needs and is handled in compliance with applicable privacy regulations.

OPT-IN Data will not be shared to Third parties for any promotional purposes.

Opt-Out Instructions

You have the right to opt out of receiving future communications from us. You can choose to opt out of the following types of communications:

Marketing Emails: Promotional messages about our products, services, and special offers.
Service Notifications: Updates related to your account, service changes, or important information regarding our services.
Customer Support Messages: Communications related to your inquiries or support requests.

To opt out, you may text "STOP" to unsubscribe from messages or email us at contactTDL@thedigitalloom.com. Please allow a reasonable time for your request to be processed.

Message Frequency

The frequency of messages you receive may vary based on your interactions with our services and our current marketing, business strategy and initiatives.

Types of Messages

You will receive messages related to service updates, marketing and promotional notifications, account notifications, and customer support.

Message and Data Rates

Please note that message and data rates may apply based on your mobile carrier.

Support Contact Information

For assistance, please email us at contactTDL@thedigitalloom.com.

Data Security

We take your privacy and the protection of your personal data seriously. To safeguard your information, we implement a variety of technical and organizational measures, including:

Encryption: We use industry-standard encryption protocols to protect your data during transmission and storage, ensuring that your information remains confidential and secure.
Access Controls: Access to personal data is restricted to authorized personnel only. We employ strict access controls and authentication measures to prevent unauthorized access to your information.
Regular Security Audits: We conduct regular security assessments and audits to identify and address potential vulnerabilities in our systems.
Data Minimization: We collect and retain only the personal data necessary for our services, reducing the risk of exposure.
Incident Response Plan: In the event of a data breach, we have a comprehensive incident response plan in place to promptly address and mitigate any potential risks to your data.

We prioritize your data sensitivity and security.

As a B2B company, we want to assure you that we will never request personal bank account details or charge individuals for our services. Your trust is important to us, and we are committed to maintaining the highest standards of privacy and professionalism.

Cookies

We use essential cookies to enhance your browsing experience and analyze trends. These cookies are necessary for the website to function properly and cannot be disabled. You can manage your cookie preferences through your browser settings.

Your Rights and Choices

You have rights regarding your personal data, including the right to access, rectify, delete and withdraw consent. Requests can be made through our support team contactTDL@thedigitalloom.com.

Children's Privacy

Our services are intended for individuals aged 18 and above. If we become aware of any information collected from children, we will take appropriate action.

Policy Changes

We may update this Privacy Policy periodically. We encourage you to review it regularly to stay informed about how we are protecting your information.

Contact Us

For questions or concerns regarding your personal information, please contact us at contactTDL@thedigitalloom.com.